Shipping Policy

Shipping Overview

Sialmed Industry SMC Pvt. Ltd ships surgical and dental instruments to customers worldwide from our facility in Sialkot, Pakistan. We partner with trusted international carriers to ensure your instruments arrive safely and on time. All orders are carefully packaged to protect delicate surgical instruments during transit.

All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a confirmation email with your order details once your order has been processed.

Custom or bulk orders may require additional processing time. We will notify you of any delays via email.

Shipping Methods & Times

We offer two shipping options to suit your needs. Shipping times are estimated from the date of dispatch and may vary depending on the destination.

Delivery times are estimates and not guaranteed. Actual delivery times may vary due to carrier delays, customs processing, or unforeseen circumstances.

Shipping Rates

Shipping charges are calculated at checkout based on your shipping zone, order weight, and selected shipping method. We do not offer free shipping; all shipping costs are calculated transparently before you complete your purchase.

The exact shipping cost will be displayed at checkout after you enter your delivery address. We work with multiple carriers to offer you competitive rates for every destination.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a link to track your shipment. You can track your order at any time through the carrier's website or via the tracking page on our platform.

We ship to virtually every country worldwide. Our experienced logistics team ensures that all international shipments comply with export regulations and are properly documented for smooth customs clearance.

Carrier selection depends on destination, package weight, and shipping speed chosen at checkout.

For international orders, the buyer is solely responsible for any customs duties, taxes, import fees, or other charges imposed by the destination country's government. These charges are not included in the product price or shipping cost.

We recommend checking with your local customs office for information on potential charges before placing your order. Sialmed Industry SMC Pvt. Ltd is not responsible for delays caused by customs clearance processes.

Shipping Restrictions

While we ship to most countries, certain restrictions may apply:

• Some countries may have import restrictions on medical or surgical instruments. It is the buyer's responsibility to verify that the products can be legally imported into their country.
• P.O. Box addresses may not be accepted by all carriers. A physical address is recommended for delivery.
• We do not ship to countries subject to international trade sanctions or embargoes.
• Certain controlled items may require additional documentation or export licenses.

Lost or Damaged Shipments

We take great care in packaging our surgical instruments. However, if your shipment arrives damaged or is lost in transit, please follow these steps:

1. Report the issue within 48 hours of delivery (or expected delivery date for lost shipments).
2. Provide your order number, tracking number, and photos of any visible damage to the packaging and products.
3. We will investigate with the carrier and arrange a replacement or refund as appropriate.

Claims for damaged items must include photographs of the damaged packaging and product. Do not discard the original packaging until instructed to do so by our support team.

If you have any questions about our shipping policy or need assistance with an order, please do not hesitate to reach out to our support team.

Support hours: Monday to Saturday, 9:00 AM - 6:00 PM PKT